At Cloud 9 Heat & Air (“we,” “our,” or “us”), your privacy matters. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website, https://cloud9heatandair.com/ (the “Website”), contact us by phone, schedule services, or engage with our HVAC solutions in Seattle and surrounding areas.

By using our Website or services, you agree to the practices described in this Privacy Policy.

1. Who We Are

Cloud 9 Heat & Air is an HVAC service provider located at:

📍 14025 5th Ave S, Burien, WA 98168, United States
📲 206-750-5042

We specialize in heating, cooling, and indoor air quality services for residential and commercial properties.

2. Information We Collect

We may collect the following types of information:

A. Personal Information (Provided by You)

When you contact us, schedule a service, or fill out any form, we may collect:

• Full name

   

• Phone number

   

• Email address

   

• Service address or location

   

• Preferred appointment time

   

• Details related to HVAC service needs

   

• [If applicable: Financing-related information submitted through a third-party platform]

   

B. Automatically Collected Information

When you visit our Website, we may automatically collect:

• IP address

   

• Browser type and version

   

• Device type

   

• Pages visited and time spent

   

• Referring website or source

   

• General location (based on IP)

   

C. Cookies & Tracking Technologies

We may use cookies and similar technologies to:

• Improve website performance

   

• Track user experience

   

• Remember your preferences

   

• Support Google Analytics or advertising tools
  [If applicable: Support remarketing/ads campaigns]

   

You can disable cookies through your browser settings, but some features may not work properly.

3. How We Use Your Information

We use collected information to:
Provide HVAC repair, installation, and maintenance services
Schedule appointments and send confirmations
Respond to inquiries and customer support requests
Process service-related documentation
Improve our Website and user experience
Send service updates, maintenance reminders, or offers (only with consent)
[Optional: Assist with financing applications via approved partners]

4. SMS, Phone & Email Communications

By providing your contact information, you agree that we may:
Call or text you regarding appointment scheduling, confirmations, or service updates
Email invoices, service summaries, or follow-up recommendations
[Optional: Send promotional HVAC offers, reminders, or seasonal tips – with an opt-out option]

You may opt out of marketing communications at any time by replying “STOP” to texts or clicking “unsubscribe” in emails.

5. Sharing of Information

We do not sell your personal information. However, we may share it when necessary to:

Provide services (e.g., with trusted technicians or installation partners)
Process scheduling or customer management via CRM platforms
[Optional: Submit financing applications with your consent]
Comply with legal requirements
Protect our rights and prevent fraud

All third parties are required to protect your information under privacy and security standards.

6. Data Security

We follow industry-standard measures to protect your data, including secure servers, limited employee access, and encrypted transfers where applicable.

However, no method of online transmission is 100% secure, and we cannot guarantee absolute protection.

7. Retention of Information

We retain customer data only as long as necessary for:
Service history and warranty purposes
Legal/compliance obligations
Future customer support
[Optional: Membership or maintenance plan tracking]

8. Your Rights & Choices

You may:
Request access to your personal data
Request corrections to inaccurate information
Opt out of marketing emails or SMS
Request data removal (subject to legal limits)

To exercise these rights, contact us using the information below.

9. Links to Other Websites

Our Website may link to third-party websites (e.g., financing partners, manufacturer sites). We are not responsible for their privacy practices. Please review their policies separately.

10. Children’s Privacy

Our services are intended for adults. We do not knowingly collect information from children under 13.

11. Policy Updates

We may update this Privacy Policy occasionally. Any changes will be posted on this page with the updated effective date. Continued use of our services after updates means you accept the revised policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or how we use your information, contact us:

📍 Cloud 9 Heat & Air
14025 5th Ave S, Burien, WA 98168, United States
📲 206-750-5042