Welcome to Cloud 9 Heat & Air (“we,” “our,” or “us”). These Terms & Conditions (“Terms”) govern your use of our website https://cloud9heatandair.com/ (the “Website”) and any services, appointments, or communications associated with our HVAC offerings.
By accessing or using our Website or booking any service with us, you agree to be bound by these Terms. If you do not agree, please do not use our Website or services.
1. Company Information
Cloud 9 Heat & Air
📍 14025 5th Ave S, Burien, WA 98168, United States
📲 206-750-5042
📧 info@cloud9heatandair.com
2. Services Provided
Cloud 9 Heat & Air provides:
HVAC installation, repair, and maintenance
Heating and cooling system diagnostics
Indoor air quality solutions
[Optional:Membership or maintenance plans]
[Optional:Smart home climate control upgrades]
[Optional:Financing assistance through approved third-party lenders]
All services are subject to availability, scheduling, and technician approval.
3. Website Use & License
You may use our Website for lawful purposes only. You agree not to:
Use the Website for fraudulent or malicious activities
Attempt unauthorized access to our servers or systems
Copy, modify, or distribute content without permission
Use automated tools (bots, crawlers) without consent
All Website content, including text, images, logos, and service descriptions, is the property of Cloud 9 Heat & Air and protected by copyright laws.
4. Quotes, Estimates & Pricing
All quotes and service estimates are:
Based on available information at the time
Subject to change upon inspection or additional findings
Valid for a limited time period (usually X days – update as needed)
Final service costs may vary depending on system condition, parts required, labor time, or unforeseen complications.
5. Appointments, Cancellations & Rescheduling
To schedule an appointment, customers must provide accurate contact and service information.
You may cancel or reschedule within a reasonable time frame by contacting us at 206-750-5042.
[Optional: A cancellation fee may apply if notice is given less than X hours before appointment.]
Missed appointments without notice may result in future booking limitations.
6. Payments & Billing
Payment is due upon completion of services unless otherwise agreed.
We accept:
💳 Credit/debit cards
💵 Cash
📄 [Optional: Checks]
🏦 [Optional: Financing via approved third-party lenders]
[If applicable: Financing approvals are subject to third-party lender terms and conditions. Cloud 9 Heat & Air is not responsible for financing decisions or agreements between customers and financing providers.]
Late or unpaid balances may incur fees and/or service limitations.
7. Warranties & Guarantees
We may offer warranties according to service type:
Manufacturer warranties on new equipment (as provided by manufacturer)
[Optional: Labor warranty on installations or repairs for X days/months]
Warranty claims require proper system usage and maintenance
Warranties are void if:
System is tampered with by an unlicensed party
Lack of proper maintenance
Environmental or electrical damage outside our control
Full warranty terms will be provided with service documentation if applicable.
8. Limitation of Liability
To the maximum extent permitted by law:
Cloud 9 Heat & Air is not liable for:
Indirect, incidental, or consequential damages
Loss of property due to misuse or pre-existing damage
Delays beyond our reasonable control (e.g., weather, parts availability, emergencies)
Our liability is limited to the amount paid for the service or product in question.
9. Customer Responsibilities
By booking a service, you agree to:
Provide accurate location and system details
Ensure safe access to equipment areas
Inform us of any known issues or hazards
Follow technician instructions for proper system use
10. Third-Party Links & Services
Our Website may link to third-party tools, vendor sites, or financing partners. These entities have separate terms and privacy policies. We are not responsible for third-party actions, decisions, or content.
11. Intellectual Property
All trademarks, logos, service content, and branded materials appearing on our Website are owned by Cloud 9 Heat & Air or licensed for our use. Unauthorized use is prohibited.
12. Termination of Use
We reserve the right to terminate or restrict Website access or service eligibility for users who:
Abuse our services
Provide false information
Engage in illegal or harmful behavior
Violate these Terms
13. Changes to Terms
We may update these Terms periodically. Changes will be posted on this page with a revised effective date. Continued use of our Website or services means you agree to updated Terms.
14. Governing Law
These Terms are governed by the laws of the State of Washington. Any disputes will be resolved in courts located in [Insert County, e.g., King County], Washington.
15. Contact Us
For questions about these Terms, please contact us:
📍 Cloud 9 Heat & Air
14025 5th Ave S, Burien, WA 98168, United States
📲 206-750-5042
📧 [Insert email here]
